If getting stuck on the SOE Logo screen wasn't bad enough then not being able to connect to the login server was worser. If you are getting the unable to connect to login server error then this fix might be able to help you.
After getting stuck on the SOE Logo screen, I encountered a new problem with the Launchpad of DC Universe Online. This time, it wouldn’t let me login and, every time I try, it would display an error message that says “unable to connect to login server”.
At first I thought, the server could be down but since there was no announcement in the official website and in the forum about an emergency downtime, I immediately dismissed that thought. Instead, I searched for other reasons as to why I was getting this particular error.
There was also a problem with the create account feature of the Launchpad because when I tried to create a new account with it, it would always say that my age is not yet allowed to create an account with SOE without parental supervision. This particular bug is very amusing because it would always give the same error message no matter what date I put in the date fields.
Back to the login error, my search for a possible fix took me to an article in Sony Online Entertainment’s Knowledge Base site. Fortunately, the article is exactly about the problem I was having with the Launchpad and it also shows how to fix it.
It seems that the problem is with Launchpad 3 and with Internet Explorer 9 that has the “Do not save encrypted pages to disk” option enabled. Disabling this option fixed the problem and I was able to login with the Launchpad.
To disable this option, simply do the following.
1. In Internet Explorer 9, click on the Tools Icon
2. Open Internet Options
3. Click on the Advanced Tab
4. Find and uncheck “Do not save encrypted pages to disk”
5. Click Apply then Ok
You can now close the browser and re-start the Launchpad.
Thanks to this fix, I was able to login and start downloading DC Universe Online which I’m still downloading as of this writing.
If you are having the same problem with your Launchpad then you could try this fix to see if it will also work for you. Again, there is no guarantee that it will work for you because different systems could have different issues which can produce the same problems.